Brought to you by ATD & NHRA!
Learn 101 things to “say and do” during difficult interactions. Maintain your personal integrity through effective communication strategies that really work. Participants will learn step by step responses to transform difficult conversations. Multiple techniques will be discussed to ensure you can find your voice, maintain wholeness and go unimpaired while engaging others during difficult interactions. Be cool, calm and collected and set healthy boundaries with others and ultimately find your "Conversation Peace."
Workshop Learning Objectives:
- Learn to Use Assertive Communication as a Fair and Reasonable Response
- Make Use of Effective Assertion Models - 101 Things to Say & Do During Difficult Interactions - Step by Step Guide to Effective Techniques
- Identify the Imbalance of Passive, Aggressive and Passive/Aggressive Communication
About Dr. Janati:
Trainer, speaker, conference facilitator… Jody Janati has a Doctoral degree in Organizational Leadership, and a Masters degree in Speech Communication. She has taught in higher education for over 20 years and offers a variety of public and professional workshops on conflict reduction tactics and effective communication skills. During her academic career she worked in various leadership roles, taught for over a decade at both the University of Minnesota and the MN state prison system. She currently trains for numerous organizations throughout the US. Dr. Janati is also the author of six books and DailyOm’s best-selling class, Protect Yourself from Control Dramas. Create Your “MasterPeace” with Dr. Janati!
Learn more about Dr. Janati's work at: www.findyourconversationpeace.com.