Do you deal with difficult clients, challenging customers or stakeholders? This training is about the conflict cycle, the psychological elements that connect stressful events to thoughts, feelings and behaviors. Responding vs reacting to challenging behavior or difficult situations is a key element in de-escalating potential crisis situations along with understanding how counter-aggression leads to escalation.
About our Presenter
Michelle Nelson
Performance-driven and forward-thinking professional with a diverse skill set; stellar record of success in managing service operations, program development, leading teams, and delivering exceptional results. Consultant and training professional for public, private, and non-profit agencies on strategic planning, organization development and capacity building. Conference presentations at the local, state and national level on conflict, balancing work stress, generational differences, leadership and Life Issues Coach.
